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The Importance of Responsiveness for Byers Bush Inc.

Posted on: September 22nd, 2014 by byersbushblog

In any business and industry, caring for customers is just as important as the product or service the business provides. In our do-it-yourself culture, business that offer services need to provide not only top notch services but outstanding customer service as well. At Byers Bush, we understand that you can purchase your own powder coating tools and get the job done yourself. But, before you do this, we encourage you to look at what we have to offer in the form of customer service and responsiveness.

 

Turnaround Time

One of our biggest sources of pride our promise of a three day turnaround time. When you place your order, we will have it finished within three days or less. If we do find that the project will take longer, we contact the customer as soon as possible. You will not find a faster turnaround time with any other powder coating and sandblasting company. Many do-it-yourself powder coating kits involve several days worth of work and they do not come with three-day turnaround guarantees, either.

 

Quick Paint Switching

We also take pride in the fact that we can work with businesses that need work done quickly. Our facility has three booths so we can switch colours quickly and easily, often in less than five minutes. We offer a wide variety of color choices, so our customers have many options to choose. Our customers and our employees are important to us and our employees work hard to keep our customers happy, even working overtime to get the jobs done on time or early.

 

Honest Communication

At Byers Bush, we believe in the power of honest communication. It is a fact that parts are occasionally damaged in the process of preparing and powder coating. If a part is damaged or something is missing, we will work with you to make sure the job is reconciled to your complete satisfaction. We do not want our customers to have any surprises, other the surprise of a job well done.

 

Quality in the Numbers

Our responsiveness is in the numbers. Our management group has been in the powder coating industry for more than a combined 80 years. The workforce that preps and coats has more than 180 years of combined experience. The wealth of experience in our employees shows how loyal and dedicated our employees are to serving our customers and providing the best powder coating product. We first opened our doors in 1968, which also shows our dedication to the industry and our customers. We have several customers who have been using our services for over a decade and their referrals show how much they appreciate our care and responsiveness.

 

Error-Free Services

Our responsiveness also shows our commitment to providing error-free services. We have several practices that help us ensure that our customer service and productivity is functioning at its best. Our return rate is one of the most important numbers that we watch because we consider it failing if an item is returned. We own the mistakes and we do everything we can to repair the situation. Our four point inspection lets us see that the parts are being powder coated to our high standards. If we notice any flaws during the inspection, we fix them rather than try to hide them and we talk to our customers about any issues that arise during the process of powder coating.

 

Start to Finish Quality

We also know that our work does not end when an item is shipped out of our facility. We ship completed items with the proper labeling, boxes, and packaging material. Our invoicing is completed properly to reduce discrepancies before we send them to customers. We truly strive to make our customers’ experiences flawless throughout the entire powder coating experience.

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